MRIaudio Customer Service & Support.
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Since 2012, we have sold over 3,900 MRIaudio systems worldwide, helping millions of patients have more enjoyable experiences.
The MRIaudio system is designed from the ground up to eliminate the likelihood of artifacts or noise through the use of specialized components made specifically for compatibility in the MRI environment. This has been proven through rigorous third party testing and vetted by the U.S. Food and Drug Administration.
Tested by an ISO 17025 laboratory, both the Over-Ear and In-Ear headphones provide 29 decibels of hearing protection, satisfying the OSHA requirement for sustained excessive noise levels.
The FDA considers MRI sound systems to be medical devices; the MRIaudio system was tested and cleared as a class II medical device.
MRIaudio carries a $3 million dollar liability insurance policy.
The only patient contacting components of the system, the headphones, may be cleaned with commercially available sanitizing products. Disposable ear-tips and over-ear cloth covers are available directly from MRIaudio.
If you are not 100% satisfied with your purchase, your MRIaudio system can be returned for a full refund within the first 30 days after delivery. See our return and refund policy.
All MRIaudio products come standard with a one year limited warranty. We also offer additional coverage through MRIaudioCARE.