Troubleshooting

The fixes for the Premium Sound System, in the order to try them.

No sound

1. Is the amplifier on? Press the power button at the lower right of the Digital Amplifier: a green light shows it's on. The blue light glows whether it's on or off. If either light is out, go to step 2.
2. Check the power cord on the back of the amplifier. The plug has two bayonet prongs: line them up with the socket marked 24 VDC POWER, push in and twist to lock. If it won't pull straight out, it's connected.
3. Turn the iPad's volume to maximum. Swipe down from the top right of the screen, or use the buttons on its side. The amplifier sets the level the patient hears; the iPad has to be at full.
4. Unplug the iPad's connecting kit and plug it back in, then check the iPad's volume again.
5. Set the headphone volume with the MUSIC INPUT 2 knob on the amplifier.
6. Music from the transducer but not the headphones? Check the pneumatic tubing: the black tube end should sit snugly in the Sonic Transducer.

Feedback from the microphone or Autovoice

1. Plug the microphone or the Autovoice adapter's terminal clip into INPUT 1.
2. Set the switch beside it: MIC for the microphone, LINE/TEL for Autovoice.

The iPad

• It arrives set up and ready. Slide it into the locking mount, and keep the 3.5 mm cable to the amplifier and the charger connected at all times.
• No internet? Settings → Wi-Fi → turn it on → choose your facility's network and enter its password.
• App sign-ins: the username for the apps is listed in Settings and on the back of the iPad.
• Passcodes: call us on +1 858-427-0679; we don't publish them.

The iPad reaches us on FaceTime and Messages: call us from it and we'll see what you see.