Troubleshooting

Most Common Issues with the MRIaudio Sound System

Power on audio system button
1. IS THE DIGITAL AMPLIFIER POWER ON?

Depress the power button on the lower right of the Digital Amplifier. A green light will illuminate to indicate the system is on. The blue light will always glow whether the amplifier is on or off. If either light is out, proceed to step 2.

AMP power plug
2. CHECK POWER CORD ON BACK OF DIGITAL AMPLIFIER

You should NOT be able to pull the cord out without twisting. The cord has two bayonet-style prongs. Line up the prongs with the hole labeled 24 VDC POWER. Insert the cord plug and twist to lock into place. If you are unable to pull straight out, the cord is connected correctly.

Check Ipad volume
3. NO SOUND IN HEADPHONES – iPAD VOLUME

Check the volume level on the iPad. In order to work properly, the volume on the iPad must be maxed out. Slide volume control all the way to right.

adjust headphone volume
4. ADJUST HEADPHONE VOLUME

Check the headphone volume level on the Digital Amplifier. Using the MUSIC INPUT 2 knob on the Digital Amplifier, adjust the volume for the patient’s headphones.

check mic or auto voice button
5. FEEDBACK IN HEADPHONES WHEN USING MIC OR AUTOVOICE

Plug Microphone or AutoVoice Adapter terminal clip into INPUT 1. Press or depress button depending on system set up.
– Microphone should be set to MIC
– AutoVoice should be set to LINE/TEL,

check loose tube connection
6. LOOSE PNEUMATIC TUBING CONNECTION

If there is no sound in headphones, but music is playing from Sonic Transducer, check the connection on the pneumatic tubing. Black tube end should be snugly plugged in to transducer.

Troubleshoot iPad Settings

iPAD INTERFACE

MOUNT LOCK COMBO – 0000.
iPAD PASSWORD – mriaudio10

The iPad Mini arrives pre-configured and is ready to use right away. Slide the iPad into the locking mount and secure in place. Ensure that the 3.5mm jack leading to the amplifier is connected to the iPad at all times. It is recommended to keep the charger (lightning port) connected at all times to ensure constant battery life.

ipad buttons
ARE YOU CONNECTED TO INTERNET?
troubleshoot ipad connection

Go to iPad SETTINGS. Select WiFi in left column (A). Turn on WiFi (B). Find your facility’s network and select (C). Enter your facility’s password and connect.

iPAD USERNAME AND PASSWORD
Check iPad username password

Go to iPad SETTINGS. The username* for all apps will be listed under title (D). The password for all apps is MRIaudio10 *If you lose the original box or forgot your username, it can be found on the back of the iPad or in the Settings.

ONLINE SUPPORT FACETIME AND MESSAGES
Online support FaceTime video chat

For any support questions or troubleshooting, contact us through the FaceTime app for visual assistance.

Hurry Up!