30-Day Satisfaction Guarantee

All products from MRIaudio come with a 30-day satisfaction guarantee. If you do not love your MRIaudio system, you can return it to us for a full refund of the purchase price. All customers who purchase a complete system will receive 10% off of all audio accessories purchased directly through MRIaudio.

1 Year Limited Warranty

MRIaudio offers a 1-year limited warranty that covers any defective parts in material or workmanship. We will repair or replace any product or part found defective at no cost to you!

MRIaudio CARE Program

Every MRIaudio system comes with one year of hardware repair through its limited warranty. MRIaudio CARE extends your coverage to three years and includes up to two incidents of accidental damage coverage at no cost. If any system component is damaged or broken, a replacement will be shipped to you via UPS Express to limit downtime. We provide the shipping label and packaging to return the defective unit.

System Upgrade

Looking to upgrade your existing system? Trade it in for an MRIaudio system! We’ll give you $1000 off of your purchase for a competitor’s system, and $2000 off of your purchase if you have an older MRIaudio system.

FaceTime Support

Having trouble with your MRIaudio system? Simply use your iPad to FaceTime with us for real-time troubleshooting! (Requires iPad equipped MRIaudio system)


When we install an MRIaudio system at your facility, we will also train the technologists on site so that they can hit the ground running. We will walk them through operation and basic troubleshooting to avoid potential hiccups down the road. If the technologists are not on site, a live, virtual training session can be scheduled.

Why is Music Necessary for an MRI?

There are two major reasons that MRIaudio’s music system is such a large boon to patients undergoing MRI scans:

• Hearing protection
• Relaxation/reduction of claustrophobia

A sound’s “loudness” is measured in decibels (dB); while a scan is in progress, the MRI emits very loud sounds reaching 110 decibels. This is the equivalent of a rock concert and far above the level that is harmful to human ears (85 dB). This means that while being scanned, patients require some form of ear protection, usually in the form of ear plugs. MRIaudio takes this protection a step further and provides music for the patient alongside hearing protection.

The bore of the scanner where the patient is placed ranges in size from 55 to 70 cm (21 to 27 in), which is very small and consequently, claustrophobia is a big concern – this is especially true for the infirm, as they are already not feeling well. Scans can be as short as 15 minutes, or as long as 90 minutes! While the scan is being performed, the patient must remain absolutely still for the entire time in order for the scanner to produce accurate images; if the patient moves, the whole scan must be restarted. This is where the music comes into play – rather than listening to the awful sounds produced by the scanner, the patient is able to listen to their favorite songs, which greatly reduces the effect of claustrophobia.

Patients aren’t the only ones who benefit from having a music system in the MRI; the hospitals and imaging centers do as well! MRIs are usually run all day and night with packed schedules. If a patient needs to be rescanned, the already tight schedule becomes ever more chaotic. Furthermore, patient satisfaction scores are very important to hospitals as they affect accreditation as well as their bottom line.

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